Sales Customer Service Support
Aytek Soğutma·İstanbul, Türkiye
Global Talent
Get an international experience in a corporate environment.
Arabic, English, French
These are the locally spoken languages that you’ll have to know.
Business administration, Human Resources
These are the backgrounds this opportunity is associated with.
30,000 TRY per month
This would be your gross salary for this job opportunity.
You'll be working at
About Aytek Soğutma
Today, AYTEK SOĞUTMA is the market leader in industrial cooling in Turkey. We manufacture cooling and temperature control systems, combining technologically advanced cooling systems with excellent quality and competitive prices, in our modern, 6,000 m² indoor facility (TÜV ISO 9001 certification in 2013). With over 7,000 cooling systems operating in Turkey and our export markets, Aytek continues to grow as a well-known brand with a successful sales organization, a wide network of business partners, and service centers. What sets us apart from other brands is our commitment to producing devices that deliver optimal energy consumption and high efficiency throughout their lifespan, all while investing in a more economical cooling system. We invite you to seek consultancy services for your cooling projects. Our experts will assist you in determining system loads and project requirements. Providing the most appropriate and suitable solution for your projects is our priority.
Role
Responsibilities
1. Attend training sessions to grow knowledge of product and to develop customer service skills.
2. Resolve phone, walk-in, mail, fax, and email customer inquiries.
3. Process and logging incoming calls into CRM system.
4. Identify customer needs.
5. Forward and escalate inquiries to relevant individuals and departments.
6. Contact customers to give them accurate feedback on the progress of their inquiries.
7. Provide outstanding customer service.
8. Update customer information as required.
9. Maintain confidentiality of information.
10. Perform other duties as the need arises.
Working hours
Monday to Friday
8:00 am - 5:00 pm
Process
The steps involved in being selected for this opportunity.
Canada
Application process usually takes 7 days
STEP 1
Presentation of candidateSTEP 2
Contacting for interview with AIESECSTEP 3
Interview with company representativesSTEP 4
Results
Logistics
What you’ll be provided with during your stay
Benefits of becoming a Global Talent
Apply your skills and knowledge in a practical environment.
International Exposure - Experience working in new cultures and industries.
Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)
Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.