Guest Relations Intern
Global Talent
English
Other
25,000 INR per month
About Welcomhotel by ITC Hotels Mohali Chandigarh
Role
Guest Engagement & Experience: Welcome guests professionally, build rapport, and ensure they feel valued and comfortable throughout their dining experience.
Personalized Service & Attention: Understand guest preferences, anticipate needs, and provide tailored recommendations and assistance without being intrusive.
Issue Resolution & Satisfaction: Handle guest queries, special requests, and complaints smoothly, ensuring quick resolution and high satisfaction levels.
Product Awareness & Recommendations: Maintain strong knowledge of menu offerings, dietary options, and beverages to confidently guide guest choices.
Service Coordination & Ambience Management: Work closely with service, kitchen, and bar teams to ensure smooth service flow, timely delivery, and a well-maintained, welcoming dining environment.
Working hours
Monday to Friday
10:00 am - 8:00 pm
Process
STEP 1
Applicant Introductory VideoSTEP 2
Interview with the Client