Handles inquiries via phone, chat and email from customers and/or internal parties. 

Order management: order entry, price checking, order clearing compliant with Eaton's policies

Complaint handling

Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project

Handles a variety of pre-sales or post-sales service functions. 

Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. 

Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines

Fosters an environment which promotes Eatons goals and philosophy, encourages continuous improvement and builds customer relationships

Support customers with basic technical questions, help identify potential product related issues, and coordinate with technical experts to ensure timely resolution when needed