Front Office Executive
Indian Hotels Company Private Limited·New Delhi, Delhi, India
Global Talent
Get an international experience in a corporate environment.
English, Arabic
These are the locally spoken languages that you’ll have to know.
Tourism & hotel management
These are the backgrounds this opportunity is associated with.
50,000 INR per month
This would be your gross salary for this job opportunity.
You'll be working at
About Indian Hotels Company Private Limited
aj Mahal, New Delhi, is a luxury 5-star deluxe hotel that has recently undergone a complete renovation, preserving its timeless appeal while incorporating contemporary charm. Situated in the heart of the city, the hotel offers a unique vantage point with views of the leafy boulevards of Lutyens Delhi, adding to its status as an iconic landmark in the historic part of the capital. As part of the renovation, this 5-star hotel near India Gate hotel has installed state-of-the-art air purification systems throughout the entire property, ensuring a clean and healthy environment for all guests. The hotel features 213 beautifully transformed accommodations, including Luxury Residences and Suites that offer breathtaking aerial views of Delhi's historic skyline. Dining options at Taj Mahal, New Delhi are diverse and enticing. Machan is an all-day international dining restaurant, House of Ming is a renowned Cantonese, Sichuan, and Hunan restaurant, Varq is a modern Indian dining destination, Emperor Lounge offers gourmet selections, Captain's Cellar captures the culinary essence of vineyards across the globe and Ricks’ is a contemporary bar featuring modern mixology. For events and banquets, Taj Mahal, New Delhi offers elegant indoor and outdoor spaces filled with natural light and refreshing views of the outdoor gardens. The meeting venues are equipped with cutting-edge technology, innovative culinary concepts and also offer the option of green meetings incorporating sustainable solutions to ensure a positive impact on both the planet and the participants. Our concierge service ensures your every need is attended to, while the J Wellness Circle, fitness centre, pool and shopping options at Khazana keep you pampered. A stay with us at Taj Mahal, New Delhi, promises unmatched hospitality.
Role
Responsibilities
Guest Service Excellence
- Welcome guests warmly and professionally upon arrival.
- Ensure efficient and seamless check-in and check-out procedures.
- Respond promptly and courteously to guest inquiries, requests, and concerns.
- Provide accurate information regarding hotel facilities, services, local attractions, and transportation.
- Anticipate guest needs and deliver personalized service to enhance guest satisfaction.
Communication & Coordination
- Liaise effectively with Housekeeping, Concierge, Reservations, Security, Engineering, and Food & Beverage departments.
- Ensure smooth handover of guest information and operational updates during shift changes.
- Maintain clear and professional communication with internal and external stakeholders.
Guest Relations & Complaint Handling
- Address guest complaints and service recovery situations promptly and professionally.
- Escalate unresolved concerns to supervisors as required.Â
- Follow up on guest feedback to ensure satisfactory resolution.
Compliance & SafetyÂ
- Adhere to hotel policies, grooming standards, SOPs, and brand standards.Â
- Ensure compliance with safety, security, confidentiality, and data protection requirements.Â
- Follow emergency procedures and support crisis management protocols when required.Â
- Maintain awareness of health, hygiene, and security guidelines.
Working hours
Monday to Friday
9:00 am - 5:00 pm
Process
The steps involved in being selected for this opportunity.
Canada
Application process usually takes 2 days
STEP 1
AIESEC InterviewSTEP 2
Client Interview
Logistics
What you’ll be provided with during your stay
Benefits of becoming a Global Talent
Apply your skills and knowledge in a practical environment.
International Exposure - Experience working in new cultures and industries.
Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)
Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.
